Electrical Product Safety Recall
Brand Developers, the exclusive distributor of Shark products, is implementing this voluntary recall in conjunction with Euro-Pro, owner of the popular floor care brand Shark, and in consultation with the Ministry of Consumer Affairs.
The issue may result in premature cord failure in some vacuum cleaners near the strain relief and a risk of burn and electric shock.
Consumers are advised to unplug their vacuum cleaner at the wall and to not use it until it has been repaired.
All products subject to the voluntary recall will require a cord and plug replacement that will be installed free of charge through an authorised Shark Service Centre.
Does the recall affect my model?
THE FOLLOWING MODELS ARE SUBJECT TO THIS VOLUNTARY RECALL
- Shark Navigator Lift-Away (model number NV350NZ) manufactured prior to 18 October 2014 (with a production code 0112A to 5213A inclusive)
- All Shark Navigator Lift-Away Professional (model number NV356NZ)
Shark Navigator Lift-Away (model number NV350NZ) units manufactured on or after 18 October 2014 are unaffected by this recall and do not require cord replacement.
You do not need your receipt to have your cleaner repaired.
To register your details - call 1800 722 222 to receive a Return Kit free of charge. This will enable you to pack up the motor unit and drop it off at the nearest Australia Post Shop. Following a full cord replacement at an authorised Shark Service Centre, vacuum cleaner motor units will be returned by courier at no charge.
If you need assistance with this registration, please contact the Shark Customer Service Team on 1800 722 222.
Once your vacuum cleaner has been repaired by the authorised Shark Service Centre, you can continue to use your repaired vacuum cleaner with confidence.
We appreciate your assistance in this voluntary recall and apologise for any inconvenience this may cause.
The safety and satisfaction of our customers is an absolute priority for Brand Developers and the owner of the Shark brand, Euro-Pro.
How do I check my batch number?
HOW TO IDENTIFY YOUR MODEL AND PRODUCTION DATE CODE (THE BATCH NUMBER)
Step One: Find the model number
The model number of the cleaner is clearly marked on the top of the label (see diagram).
Vacuum cleaners needing repair are:
- Shark Navigator Lift-Away cleaners (model number NV350NZ) manufactured prior to 18 October 2014 (that bear a production code 0112A to 5213A inclusive)
- All Shark Navigator Lift-Away Professional (model number NV356NZ) units
Step Two: Find Batch Number of your NV350NZ
If you have a Shark Navigator Lift-Away NV350NZ, you will need to identify if it is affected by checking the Batch Number.
See the list of affected batch numbers here
If you need further assistance to identify the model number of your vacuum cleaner please contact the Shark Customer Service Team at 1800 722 222.
How to register for a repair
If you have a Shark NV350/NV356 unit with an affected batch number you need to register your details to receive a Return Kit free of charge - simply call our customer service team on
- 1800 722 222
YOUR QUESTIONS ANSWERED
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HOW DO I REGISTER FOR MY RECALL?
To register your Shark Vacuum - please contact our customer service team on 1800 722 222.
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WHAT IS A RETURN KIT?
As detailed above you will need to register your details by contacting customer service on 1800 722 22. For customers with an affected unit, a Return Kit will be sent to you free of charge so you can take the motor unit of your Shark Vacuum Cleaner to your nearest Australia Post shop where it will be sent by courier to an authorised Shark Service Centre.
To locate your nearest Australia Post Shop click on the link http://auspost.com.au/pol/app/locate.
You can track your package by going to http://auspost.com.au/track/track.html and entering the tracking number emailed to you.
Following repair of the cord, your motor unit will be couriered back free of charge, and a new tracking number will be emailed to you.
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HOW DO I DISCONNECT THE MOTOR UNIT FROM THE VACUUM CLEANER
CLICK HERE to watch a video on how to remove your motor unit. The motor unit should then be packed into the box provided.
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HOW LONG WILL THE REPAIR TAKE?
The Shark Service Centre will make every effort to have your vacuum cleaner repaired within 5 business days from the time it arrives at the authorised Shark Service Centre. The centre will then return your vacuum cleaner motor unit to you via courier and you will be emailed a new tracking number for the package that has been sent to you.
At all stages of the repair process you will be able to check the whereabouts of your parcel via its tracking number.
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HOW TO TRACK YOUR PACKAGE?
To track your packages, both to and from the authorised Shark Service Centre, go to http://auspost.com.au/track/track.html and enter the tracking number.
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ADVICE TO RETAILERS
If you have any queries on the voluntary recall of these products, please call the Shark Customer Service Team Retailer Number on 1800 722 222.
To view the consumer recall notice, please click here